Returns & Exchanges

At AK Galleria, we want you to be completely satisfied with your premium fashion purchase. If your item isn't the perfect fit or style, you can return or exchange it within 14 days of delivery provided it is in its original, unworn condition with all tags attached.

1

Initiate Your Request

Log into your AK Galleria account or contact our customer support team via email to provide your order number and the reason for the return.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags, authenticity cards, and protective seals remain intact.

3

Handover to Courier

Our logistics partner will visit your address to collect the parcel; alternatively, you may be asked to drop it off at a designated courier hub.

4

Quality Check & Refund

Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing